AIA Singapore and Medix in May 2018 announced an exclusive partnership to offer Personal Medical Case Management Services (PMCM) to AIA customers.

The service is said to be the first of its kind in Singapore and will help customers facing serious medical conditions by making sure they get the right diagnosis as fast as possible, have access to optimal treatment, and are supported through their treatment journey until recovery. It includes medical assessment, re-evaluation, referral for testing, ongoing multi-disciplinary consultations and long-term medical guidance; it is provided for at least 3 months.

In addition to ensuring that the patient receives the best quality care, it will ease the stress and pressure that customers and their families face when dealing with a serious medical condition.

Medix already has a similar arrangement with AIA in Hong Kong.