What recognition can you offer your employees who are working remotely when the results are not as good as usual?
Psychology invites us to dissociate recognition both from the results themselves and from the time of their achievement. A manager who says, “I know it’s difficult for you right now with your children at home. Thank you for your effort, it’s precious to me and is a real credit to you” is demonstrating a recognition of effort over results, valuing the present work without making that value conditional on success in the future.
This paves the way for improved confidence and motivation, which will drive performance over the long term. And for getting employees back on their feet post-lockdown, it will be essential.
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