A human fallback changed the nature of the service Reuters in September 2026 reported that Meta tested human contractors to handle some telephone calls initiated through Muse, its personal AI agent. Employees raised privacy concerns, and Meta rolled the feature back after acknowledging that the test had started without adequate disclosure. Internal tests cited by Reuters indicated that human handling could raise call success to between 95% and 98%,

A group including NatWest, Bank of America, ING, Capital One, Commonwealth Bank of Australia and ASB has warned that AI shopping agents can create fraud, privacy and recourse risks. The banks’ proposed principles include disclosing when an agent is acting, explaining material decisions, protecting data and preserving consumer choice and interoperability. These are industry proposals, not a binding global standard. From search assistance to delegated action The issue is