Aviva announced on 18 March 2026 that it was extending its AI underwriting summarisation tool to individual critical illness insurance applications. The tool supports the handling of medical reports by turning information into a form that underwriters can review. The announcement concerns individual protection, rather than a confirmed deployment across group employee-benefit contracts. The distinction matters to employers and advisers assessing changes in insurance administration. A tool used in

Aviva, the UK’s largest general insurer and a leading life and pensions provider, in January 2018 announced its intention to withdraw from the international private medical insurance (iPMI) market, following a strategic review which found that iPMI “is not central” to the company’s focus on growing its health business in the UK. As of 1 May 2018, existing iPMI customers will be able to continue coverage by accepting a