In September 2026, KPMG published research showing that insurance leaders’ confidence in AI transformation exceeds their reported readiness in important areas. The release appeared on 29 September, drawing on research conducted from 20 to 29 May and supplementary insurance research. For insurers and benefits providers, the useful response is to test what an AI workflow delivers and what supports it. A management assessment of relative leadership cannot by itself

In September 2026, Duck Creek announced early access availability for Agentic First Notice of Loss, a claims intake solution developed with Google Cloud and powered by Gemini models. The announcement dated 28 September describes an initial customer stage rather than a general market rollout. The approach is relevant to insurers considering how conversational agents can operate inside defined workflows. Its possible application to benefits administration is an editorial inference;