In September 2026, Duck Creek announced early access availability for Agentic First Notice of Loss, a claims intake solution developed with Google Cloud and powered by Gemini models. The announcement dated 28 September describes an initial customer stage rather than a general market rollout. The approach is relevant to insurers considering how conversational agents can operate inside defined workflows. Its possible application to benefits administration is an editorial inference;

A survey reported in September 2026  by S&P Global Ratings covers 121 insurers and reinsurers representing roughly 38% of the assets of rated companies. It suggests that most respondents have moved beyond concepts into some form of operational integration, while only about one third describe AI as fully integrated. Reported benefits are appearing first in customer experience, underwriting, risk management and claims. Operational adoption is ahead of financial proof

In September 2026, AXA’s official presentation of its 2027–2029 strategic plan, Growing Forward, made artificial intelligence one of the most explicit value-creation levers in the group’s next phase of development. At first sight, another major insurer intends to use more AI. In fact, this goes further. AXA has attached a recurring pre-tax value target of €500 million to €700 million by 2029 to its AI programme, while aiming for

AIA Singapore and Medix in May 2018 announced an exclusive partnership to offer Personal Medical Case Management Services (PMCM) to AIA customers. The service is said to be the first of its kind in Singapore and will help customers facing serious medical conditions by making sure they get the right diagnosis as fast as possible, have access to optimal treatment, and are supported through their treatment journey until recovery.

There’s a joke among insurers that there are two things that health insurance companies hate to do – take risks and pay claims. But, of course, these are the essence of their business!