Together with his team, the “sensemaker” manager will intentionally try to make sense of the exceptional situation. To transform the crisis into an opportunity for growth, he differentiates 3 dimensions of sense. These are:

– A feeling: what did we feel?

– A meaning: what does it mean for us?

– A direction: where do we go from here?

In the “sensemaker managers” workshops that I lead, we learn to consider each person’s past experiences as a means of building a common future; to collect the threads of each individual story and weave them together to deliver the kind of performance that the current situation requires.

By Adrien Chignard