Are you familiar with “toxic handlers”? These are people who have the ability to “absorb” the stress triggered by crises and limit the impact of it on their colleagues.

These empathetic qualities will prove essential in the transition out of lock-down, enabling these people to:

– quickly identify colleagues in difficulty

– listen and soothe with compassion and respect

– take action around finding effective solutions

How do you recognize a toxic handler? Often-times senior managers with atypical backgrounds, they reveal themselves in adversity without trying to shine and derive their resilience from their difference.

By Adrien Chignard