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Express Scripts

U.S. health insurer and administrator Cigna and pharmacy benefit management organization Express Scripts in May 2019 announced they collaborated with Amazon Alexa, a virtual assistant device, to produce two new voice skills. Express Scripts customers who use prescription home delivery services will now be able to manage their pharmacy prescriptions using voice technology. By saying “Alexa, open Express Scripts”, users can monitor their prescription order status and receive notifications

Cigna in March 2018 announced it will acquire pharmacy benefit manager Express Scripts in a $67 billion cash and stock deal.  According to Cigna CEO David Cordani, the merger “will drive health care costs down while improving the quality of care.” The proposed merger would allow Cigna to lower its costs by in-sourcing pharmacy benefit management (PBM) services, and to absorb Express Scripts’ profits. How can Cigna lower its