In October 2026, Brown & Brown announced COMPASS, an ecosystem connecting proprietary data, analytics, specialist advice and AI across insurance lines including employee benefits. The 22 October release sets out a phased expansion of tools and services. For benefits buyers, the announcement raises questions about how a broker will combine professional judgement with technology and demonstrate the value of that combination. A launch with a phased roadmap Brown &

In October 2026, Zendesk announced Employee Service AI Agents and Advanced Action Flows to coordinate employee requests across connected systems. The 19 October release places the capabilities in open early access, with general availability expected in the coming weeks. For benefits operations, the relevant question is whether an assistant can carry a request to a verified outcome while preserving the approvals and professional judgement that the task requires. Read

In October 2026, PlanSource announced a Benefits Agent intended to help employees complete benefits tasks as well as understand their options. The 19 October launch uses the arrival of a baby to illustrate assistance across coverage, supporting documents, beneficiaries and account decisions. The announcement brings a practical question into focus: how can an employer know that an apparently helpful conversation ends in a correctly authorised benefits transaction? Distinguish a

In October 2026, Inspira Financial announced Riser Benefits, a configurable health-wallet platform covering account administration and personalised education. The 19 October release describes health savings, flexible spending, reimbursement and other accounts, with branded and embedded delivery options. Inspira says the offer combines PayFlex and Benefit Resource expertise with First Dollar technology. Claims about simpler administration and better outcomes remain supplier statements; the launch does not provide an independent evaluation

Singapore’s Ministry of Manpower announced on 3 March 2026 that a new ONE Pass track for AI and technology talent would begin in January 2027 and replace Tech.Pass. The accompanying factsheet sets out company and individual criteria and allows qualifying remuneration to combine cash and specified non-cash components. Further details, including renewal criteria, are to follow. The announcement describes a future route. It does not establish that an applicant

U.S. health insurer and administrator Cigna and pharmacy benefit management organization Express Scripts in May 2019 announced they collaborated with Amazon Alexa, a virtual assistant device, to produce two new voice skills. Express Scripts customers who use prescription home delivery services will now be able to manage their pharmacy prescriptions using voice technology. By saying “Alexa, open Express Scripts”, users can monitor their prescription order status and receive notifications

Zenefits, the embattled San Francisco-based HR software company, has jettisoned its Broker-of-Record (BOR) business after Washington Insurance Commissioner Mike Kreidler ordered the company to cease free distribution of its HR software, and has partnered with OneDigital Health and Benefits as first benefits brokerage partner. Zenefits, founded in 2014 by Parker Conrad, offered software that promised to streamline HR tasks for small businesses. While this was lauded at the time

American International Group (AIG), IBM, and Standard Chartered Bank, in June 2017 announced they have successfully piloted the first multinational “smart contract”-based insurance policy using blockchain, a distributed ledger technology. The three parties chose to execute this initiative in one of the most complicated areas of commercial insurance – multinational risk transfer – to better understand blockchain’s potential to reduce friction and increase trust in other areas of the

Just days after hiring Jay Fulcher as CEO to replace David Sacks, the interim CEO who took over after former CEO Parker Conrad was ousted over a fraud investigation, Zenefits in February 2017 announced a third and largest round of layoffs in a year that saw the embattled company fined $7 million as part of a settlement with the state of California. The layoffs are part of a plan

Zenefits, designers of all-in-one HR solutions for small businesses, has appointed Jay Fulcher as executive officer and chairman of the board effective in February, 2017. Fulcher, who formerly served as president and CEO of Ooyala, as well as executive vice president of Peoplesoft, brings more than 20 years of senior management experience to Zenefits at a key time in its evolution. The announcement comes days after the company’s second

Chris Bruce, managing director of Thomsons Online Benefits, discusses its latest Global Employee Benefits Watch, revealing the industry’s challenges and why technology is central to global benefits success.

Health benefits startup Collective Health, a third-party administrator (TPA), in October 2015 raised USD 81 million in additional private investments for a total of 119 million since 2013 to support its plans to begin offering group health care products to self-insured employers in the U.S.A.. Principal investors in Collective Health include Google Ventures, Maverick Capital, Redpoint Ventures, RPE Ventures, New Enterprise Associates and Founders Fund. Based in California, Collective